About the Role
We are seeking a proactive Account Manager to build and maintain strong relationships with our clients. The ideal candidate will be responsible for managing a portfolio of accounts, ensuring customer satisfaction, and driving business growth. This role requires excellent communication skills, strategic thinking, and a passion for delivering great service.
Responsibilities
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Collaborate with sales team to identify and grow opportunities within territory
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Assist with challenging client requests or issue escalations as needed